Inbound Call Center Services
By outsourcing your inbound customer support, you will get specialists who you can trust. As one of the leading call center in the Philippines, iSpeakSolutions provide world class services that have been personalized to fit your preferences and requirements. We have years of experience in the industry and have the infrastructure, human resources, and capability to provide top quality support for companies no matter what industry they belong in.
When you outsource your inbound call center needs to us, you get to enjoy the following benefits
- Improve after-sales customer experience and keep them satisfied
- Improve quality and efficiency of support
- Provide support 24/7
- Be able to focus on core functions of the business
Order taking is a business tool that makes buying of products and services more convenient. A customer service representative will take down the details of the purchase, and process the payments and paperwork of the transaction. This process includes
- Order fulfillment
- Subscription services
- Claims processing
- Feedback collection
Providing consumers with high quality customers will improve their perception of your brand. It is important that you provide outstanding customer service before, during and after the sale. That way you will be able to maintain your brand’s reputation.
Reservations and Bookings
We at iSpeakSolutions can handle taking reservations and booking for hotel and motel chains, beach resorts, and restaurants. Our services are cost efficient for companies belonging in the service and hospitality industry. We use the latest technologies and well-trained employees to provide reservations and bookings services that include:
- Hotel reservation
- Dental clinic appointments
- Restaurant reservations
- Spa and salon reservations
- Travel agency reservations
- Doctor’s appointments
- Authorization appointments
- Ticket bookings
Our team has the experience to handle technical queries related to software, networking, hardware and other technical support services. Our facilities have a redundant environment and PCI complaint services to make sure that we can provide customer tech support 24/7.
We at iSpeakSolutions can provide technical support to a wide range of products that include televisions, smartphones, work stations, software products, and a lot more. We have multi-locations to ensure that your customers have access to technical support all throughout the day. You customers can reach our customer service representatives through instant messaging, email, telephone, and live chat.
iSpeakSolutions has been offering appointment setting services for more than seven years. Our team is skilled and experienced in making calls, confirming, and ensuring that the appointment goes through.Learn More
iSpeakSolutions offers back office services to corporations who require assistance with their back offices. We have a well-trained team composed of members who are trained to support organizational and auxiliary processes.Learn More
By outsourcing your inbound customer support, you will get specialists who you can trust. As the number one call center company in the Philippines, iSpeakSolutions provide world class services that have been personalized to fit your preferences and requirements.Learn More
Need that extra nudge in marketing to take your business to the next level? We provide quality outbound services to get the name of your business out there. The specific services that we offer are as follows:Learn More
Lead Generation is one of the most important levels in the sales funnel. iSpeakSolutions have successfully provided lead generation services for a variety of businesses ranging from start-ups and small businesses to large Fortune 500Learn More
Since the beginning of our company, we have prioritized providing quality telemarketing services. Due to many successful projects we have handled so far, our team is well equipped with the knowledge to carry out effective telemarketingLearn More
HOW IT WORKS
Take a general look at the process that we use when implementing a new project
Tell us what you are looking for
iSPEAKsolutions will then arrange for a final interview with the agents shortlisted for your campaign
3. Sign up
Once agents are selected the contract is sent out for you to sign and invoices to be settled.
4. Product training
We setup your dialer, start your product training, and GO LIVE.