Inbound Call Center Services

By outsourcing your inbound customer support, you will get specialists who you can trust. As one of the leading call center in the Philippines, iSpeakSolutions provide world class services that have been personalized to fit your preferences and requirements. We have years of experience in the industry and have the infrastructure, human resources, and capability to provide top quality support for companies no matter what industry they belong in.

When you outsource your inbound call center needs to us, you get to enjoy the following benefits

  • Improve after-sales customer experience and keep them satisfied
  • Improve quality and efficiency of support
  • Provide support 24/7
  • Be able to focus on core functions of the business

Order Taking

Order taking is a business tool that makes buying of products and services more convenient. A customer service representative will take down the details of the purchase, and process the payments and paperwork of the transaction. This process includes

 

  • Application
  • Order fulfillment
  • Subscription services
  • Claims processing
  • Feedback collection

Customer Care

Providing consumers with high quality customers will improve their perception of your brand. It is important that you provide outstanding customer service before, during and after the sale. That way you will be able to maintain your brand’s reputation.

Reservations and Bookings

We at iSpeakSolutions can handle taking reservations and booking for hotel and motel chains, beach resorts, and restaurants. Our services are cost efficient for companies belonging in the service and hospitality industry. We use the latest technologies and well-trained employees to provide reservations and bookings services that include:

 

  • Hotel reservation
  • Dental clinic appointments
  • Restaurant reservations
  • Spa and salon reservations
  • Travel agency reservations
  • Doctor’s appointments
  • Authorization appointments
  • Ticket bookings

Technical Support

Our team has the experience to handle technical queries related to software, networking, hardware and other technical support services. Our facilities have a redundant environment and PCI complaint services to make sure that we can provide customer tech support 24/7.

 

We at iSpeakSolutions can provide technical support to a wide range of products that include televisions, smartphones, work stations, software products, and a lot more. We have multi-locations to ensure that your customers have access to technical support all throughout the day. You customers can reach our customer service representatives through instant messaging, email, telephone, and live chat.

HOW IT WORKS

Take a general look at the process that we use when implementing a new project

1. Overview

Tell us what you are looking for

2. Preference

iSPEAKsolutions will then arrange for a final interview with the agents shortlisted for your campaign

3. Sign up

Once agents are selected the contract is sent out for you to sign and invoices to be settled.

4. Product training

We setup your dialer, start your product training, and GO LIVE.

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How much do we charge

Let us give you a no-obligation free quote today